Delivery & Order Info

Delivery & Payment Terms

Delivery

  • Free delivery on qualifying orders above $500 in our delivery area
  • Orders must be placed by 3:00 PM the day prior for next day delivery
  • Delivery windows are not guaranteed (route-based)
  • Customer must be available to receive order or we will move on with delivery schedule
  • Orders for belts must be made 2 hours in advance

Payment Terms

  • Standard Terms: COD or Net Terms (if approved)
  • Invoices are due NET 15/30 from date of invoice
  • Late payments may result in:
    • Account hold
    • Finance charges
    • Loss of pricing tier or credit privileges

Return Policy

  • Must be reported within 24 hours of delivery
  • No returns on custom filters or opened cases
  • Approved returns subject to 5% restocking fee

Important Notes

  • All products remain the property of Longo Filters until paid in full
  • Prices are subject to change without notice
  • By placing an order, you agree to all terms and policies stated herein

Customer Rules & Policies

Ordering Rules

  • Minimum order amount: $75
  • Case quantities:
    • 1" Filters: 12 per case
    • 2" Filters: 12 per case
    • 4" Filters: 6 per case

Pricing & Terms

  • Pricing is based on filters
  • All pricing tiers are protected and enforced
  • No mixing of pricing levels between accounts
  • Custom filters: +20% to +40%
  • 24-hour turnaround available

Delivery Policy

  • Free delivery on order over $500
  • $55 delivery fee for specifically timed deliveries
  • Delivery routes scheduled daily (NYC & Long Island)
  • Orders must be placed by 3:00 PM (day prior)
  • Delivery windows are not guaranteed (route-based)

Rush Orders

  • Same-day or emergency orders subject to availability
  • $100 rush fee

Returns & Damages

  • Must be reported within 24 hours of delivery
  • No returns on custom filters
  • Approved returns subject to restocking fee

Account Rules

  • Pricing is confidential
  • No reselling below agreed pricing tiers
  • Accounts may be reviewed or adjusted based on order volume, payment history, and compliance

Payment Terms

  • Standard: COD or Net Terms (if approved)
  • Net 30 payment term; if not met, account will be on hold

Order Accuracy

  • Customer is responsible for correct sizes, quantities, and job information
  • We build exactly what you order

We make getting your air filters fast, simple, and dependable.